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Online Help and Frequently Asked Questions

Technical

  1. How do I change the password used to access Fox Market Wire, provided by Thomson Investors Network?
  2. What should I do if I experience problems with my browser crashing or freezing?
  3. On occasion, when trying to print from Netscape or Internet Explorer, I receive a message that says "there are no pages to print" even though there is text on the screen. Why does this happen and how can I fix it?
  4. Why does my browser respond "transfer interrupted" when I try to access a report, chart or TipSheet?
  5. What is a cache?
  6. How do I clear my cache?
  7. Why do I experience distorted graphics when I connect to Fox Market Wire through America Online?

How do I change the password used to access Fox Market Wire, provided by Thomson Investors Network?
Enter the "Help" area of our site, click on "Account Management" and follow the instructions for changing your password.

What should I do if I experience problems with my browser crashing or freezing?
Fox Market Wire was developed with the latest web technology, including Java and HTML 3.2 coding. If you are using a browser released before Netscape 3.01 or Microsoft Internet Explorer 3.0, you may experience technical difficulties. It is recommended that you download the latest version of either of these browsers to minimize the risk of technical problems.

On occasion, when trying to print from Netscape and Internet Explorer I receive a message that says "there are no pages to print" even though there is text on the screen. Why does this happen and how can I fix it?
This occurs when an incompatibility exists between the browser and the technology used to create the page. While there is no way for you to prevent this from happening, you can print the page by clicking on an area of the page and selecting "print" again from the browser toolbar.

Why does my browser respond "transfer interrupted" when I try to access a report, chart or TipSheet?
This is a bug with Netscape 3.0. Clicking the "reload" button from your browser's toolbar will clear the "transfer interrupted" message and display the information you requested. To avoid this problem we recommend you download Netscape (3.01 or higher) or Microsoft Internet Explorer (3.0 or higher).

What is a cache?
Cache is your browser's temporary storage system, or temporary memory. Designed to reduce network traffic and speed performance each time a WWW page is requested your browser looks to see if it is already present in your cache. If it is not, the page requested is retrieved and stored in your cache. The next time this page is requested, it will be retrieved from your cache rather than from the WWW. If the page has been updated since you last accessed it, it will be necessary for you to click the reload button on your browser to refresh the information. To improve the speed at which you access Fox Market Wire, it is recommended that your disk and memory cache be cleared periodically. Memory cache should not be larger than 25% of your computer's RAM.

How do I clear my cache?
If your browser is Internet Explorer 4.0, select "View" on the browser menu, select "Internet Options" then in the "General" tab in the pop-up menu you will see "Temporary Internet Files." Hit "Delete Files."

If your browser is Netscape Navigator 4.0, select "Edit" on the browser menu, select "Preferences", double-click "Advanced", click "Cache". Finally, click on both "Clear Memory Cache" and "Clear Disk Cache."

Why do I experience distorted graphics when I connect to Fox Market Wire through America Online?
The Internet Explorer browser used by AOL uses an image compression method to make your download time shorter. As a result, graphics can appear fuzzy. This problem may be corrected by following these instructions: select "Members" from the AOL menu, select "Preferences," click on the "WWW" icon, select the "Web Graphics" tab from the Internet Properties window that displays, click click off the "Use compressed graphics" option and click OK to finish the job. In order for these changes to take effect, it is necessary to restart the AOL software.


 
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