Several months ago, Bart Moccabee shelled out $560 for some computer hardware sold on an Internet auction, then
eagerly awaited the merchandise.
He waited, and waited some more hoping to use the
microprocessor and memory boards he successfully bid on to build a
personal computer but he never heard from the seller again. When
he tried to e-mail that individual to track down his purchase, he
found the address inactive.
He got stung.
Yet Moccabee, a 27-year-old technical support supervisor from
Hilliard, Ohio, wasn't out a cent. Because the order was so big, he
decided beforehand to place his payment with an online escrow
service. The service, i-Escrow, which processes transactions on the
eBay auction site, cheerfully refunded his money, along with a 5
percent service fee he paid.
"Many other people got ripped off by this guy," said Moccabee,
a frequent Internet shopper. "If I buy anything else big, I'm
going to use this (escrow service) again."
Online sales between strangers require a considerable amount of
trust, and lots of things can go wrong. As more people use the
Internet to buy and sell everything from Beanie Babies to beach
bungalows millions of online transactions take place each month
an increasing number are turning to escrow services to facilitate
For a fee, which varies according to purchase price, an escrow
holder essentially acts as a middleman to ensure buyers put up
their money and sellers deliver the goods as promised. Typically,
money is placed in a bank escrow account until the buyers receive
and inspect their purchases and approve the release of funds to the
seller. The buyer and seller can negotiate who pays the escrow fee.
Otherwise, in a worst-case scenario, you could end up with a
game of chicken: The buyer wants to see the item before paying; the
seller won't part with it until he's paid. So, now what?
"We're selling trust," said Ken Pereira, chief executive
officer of 4-year-old TradeSafe Online Corp., in Providence, R.I.
(www.tradesafe.com), one of the first Internet escrow services to
"People come to us after essentially enacting transactions.
They don't want to put a $5,000 check in the mail for someone they
The other major escrow services include i-Escrow of San Mateo,
Calif. (www.iescrow.com) and Trade-direct of Tampa, Fla.
(www.trade-direct.com). Many have struck deals with online auction
and classified ad companies like eBay, OnSale, city Auction and
Also, Auction Universe of New York (www.auctionuniverse.com)
recently started its own in-house escrow service known as BidSafe.
All report a steady climb in business, especially in recent
months as word continues to get out that such services are
"It hasn't caught on in a big enough way yet, but the growth
month-to-month has been tremendous between 20 and 30 percent (in
sales)," said Pereira, echoing the growth rates of other escrow
The vast majority of Internet transactions do go off without a
hitch, says eBay spokesman Kevin Pursglove. EBay, the largest of
the Internet auction sites, has various safety measures already in
place, like an online "feedback" system that shows performance
records of buyers and sellers and a newly instituted insurance
program that provides limited coverage for purchased items.
Pursglove says using an escrow service is an additional safety
step which should be considered when buying expensive items.
"If you're getting into an area where the bid is $700, $800,
$900, you'd be wise to take this extra step," he said.
Purchases involving escrows have ranged from as low as $10 to as
high as $50,000, the companies report.
Besides providing peace of mind for both buyer and seller,
escrow services also help speed up the transaction because they
allow credit cards to be used.
Those using BidSafe, for example, can expect to receive their
merchandise within five days if they charge their purchases, vs. 10
to 15 days if they mail a personal check, says Bonnie Schwartz, a
vice president at Auction Universe, and creator of the BidSafe
Sandy Smith, 42, of Pulaski, Tenn., says that has made her
online business run so much smoother.
"I don't have to go hunting around and matching up payments,"
said Smith, who sells Beanie Babies, Furbies, sports cards and
other collectibles on Internet auctions like Auction Universe.
The escrow services also track the shipping services that
deliver the goods. Buyers, for instance, can go online and quickly
find out the location of their merchandise at various stages.
I-Escrow President Sherman Kwok says most transactions proceed
like clockwork, although in a small number of instances, both
parties have had to renegotiate a price because an item wasn't
quite what the buyer wanted.
So, what has been the most unusual purchase involving escrows?
An Egyptian cat mummy.
"We're keeping an eye on that one," said Kwok.